Last updated 23 September 2026
To deliver our services, Market Access Lab uses the third-party providers below, each with its affiliates, to process personal data contained in the documents and information our clients share with us. Our client agreements authorise these providers by reference to this page.
| Provider | What it does with client data | Where |
|---|---|---|
| Anthropic | AI models that read client documents and draft findings and correspondence, which our team reviews before use | United States |
| OpenAI | Speech-to-text transcription of recorded client calls, and text summaries | United States |
| Google Workspace: documents, spreadsheets and file storage | United States and other Google locations | |
| Cloudflare | Hosting of the client portal and this website, document storage and access control | Cloudflare's global network |
| Zoho | Email (Zoho Mail) for correspondence with clients and laboratories | EU data centre |
Our client agreements commit us to using only the artificial-intelligence model providers on this list for client documents and personal data.
Accredited laboratories and certification bodies receive client information only for testing, certification or filing work that the client has approved, and each one is named in that work's quotation before it starts.
We give each client at least 30 days' written notice before adding or replacing a sub-processor, and update this page and the date at the top. A client may object on reasonable data protection grounds, as set out in its agreement with us.
Market Access Lab, United Kingdom
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